Privacy Policy

Our Service

Introduction

At Rase Veterinary Centre, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information when you visit our website or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who are we?

We are the data controller responsible for your personal information.

Information We Collect

We may collect and process the following information about you:

Personal details: name, address, phone number, and email address.
Pet information: name, species, breed, age, and medical history.
Payment details: if you make purchases or settle invoices online.
Website usage data: such as IP address, browser type, and how you use our website (via cookies and analytics).
Correspondence: messages sent through our contact forms, email, or social media.

Client & Patient Care

We use your personal data to:

Provide veterinary care and related services.
Process payments and manage your account.
Book appointments and send reminders.
Communicate about your pet’s treatment, test results, or prescriptions.
Respond to enquiries or complaints.
Improve our website and client experience.
Comply with legal and regulatory obligations.

We will only use your information for the purpose for which it was collected.

How We Share Your Information

We only share your data when necessary, for example with:

Specialist veterinary laboratories or referral centres.
Payment processors (for secure online transactions).
IT service providers who help manage our systems and website.
Insurance companies (with your consent).
Government or regulatory bodies, if required by law.

All third parties are required to keep your data secure and use it only for agreed purposes.

How Long We Keep Your Data

We keep personal data only as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or reporting requirements. After this time, your information will be securely deleted or anonymised.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate information.
Request deletion of your data (in certain circumstances).
Insurance companies (with your consent).
Object to or restrict processing of your information.
Request data portability.
Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at admin@rasevets.com. If you are not satisfied, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookie Policy

Our website uses cookies to improve functionality and analyse traffic. You can control cookies through your browser settings. For more details, please see our Cookie Policy.

Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.